Legal & Policies

Cancellation & Rescheduling Policy

Your appointment time is reserved specifically for you. If you need to cancel or reschedule an appointment please follow the guidelines below:

Arizona clients: All cancellation policies and scheduling changes are set and managed by Healing Hearts Counseling. For cancellations, rescheduling, or questions about their current policy, please call or text (480) 656-9174.

Idaho clients: Cancellation policies are outlined in the documentation you receive at the start of services. Cancellations and scheduling changes may be made through my SimplePractice portal or by texting (208) 477-1302.

Communication Policy

You are welcome to contact Sunny between sessions for scheduling or practical needs.

Accepted communication:

  • Phone

  • Text

  • Email

Please note: These methods are not fully secure. Clinical matters should be discussed during scheduled sessions or through the secure SimplePractice messaging.

Messages are checked during business hours, and responses are typically provided within two business days.

Phone, text, and email are not monitored for emergencies.

Good Faith Estimate (GFE) & Fee Policies

Under the No Surprises Act, clients not using insurance are entitled to receive a Good Faith Estimate of expected therapy costs.

The GFE will be provided after intake paperwork is complete and before ongoing therapy begins.

Payment

Payment is due at the time of service and is processed through SimplePractice.

Accepted forms of payment include:

  • Credit/debit cards

  • HSA/FSA cards

Out-of-Network Verification

Sunny Rourke Counseling is a private pay practice and does not bill insurance.

If your plan includes out-of-network benefits, you may request a superbill for potential reimbursement. If you plan to use out-of-network benefits, please verify them directly with your insurance provider.

Please note: Reimbursement is not guaranteed and varies by insurance plan.

Non-Discrimination Statement

Sunny Rourke Counseling provides services without discrimination based on race, color, national origin, religion or faith background, sex, gender identity, sexual orientation, age, disability, or socioeconomic status, in accordance with:

  • ACA Code of Ethics

  • AZBBHE regulations

  • ID DOPL standards

Emergency & Crisis Disclaimer

Sunny Rourke Counseling is not an emergency or crisis service.

If you need immediate assistance, please contact:

  • Suicide & Crisis Lifeline: 988

  • Emergency Line: 911

  • Arizona Crisis Line: 844-534-4673

  • Crisis Text Line: Text HOME to 741741

  • Idaho Suicide Prevention Hotline: 208-398-4357

  • Or go to the nearest emergency department

Website Disclaimer

All website content is for informational and educational purposes only.

Viewing this site or contacting the practice does not establish a therapist–client relationship.

Therapy is individualized, and no specific outcomes are guaranteed.

To inquire about services, please schedule a consultation through the appropriate Arizona or Idaho portal.

Last updated: November 2025

Licensure, Supervision & Professional Affiliation

Idaho Licensure: Licensed Professional Counselor (LPC), Idaho Division of Occupational & Professional Licenses (DOPL), License No.: 2771081.

Arizona Licensure: Licensed Associate Counselor (LAC), Arizona Board of Behavioral Health Examiners (AZBBHE), License No.: LAC-23285.

National Certified Counselor (NCC) — National Board for Certified Counselors (NBCC)

Arizona Practice

In Arizona, Sunny provides in-person therapy for adults in Gilbert and telehealth services statewide through Healing Hearts Counseling. As an LAC, she practices under the clinical supervision of a licensed independent behavioral health professional, in alignment with AZBBHE regulations and the American Counseling Association (ACA) Code of Ethics.

All Arizona-specific fees, billing, policies, and scheduling are determined and managed through Healing Hearts Counseling.

Sessions are available:

  • In-person in Gilbert, AZ

  • Via secure, HIPAA-compliant telehealth statewide

Idaho Practice

In Idaho, Sunny practices independently through Sunny Rourke Counseling, providing secure telehealth services to adults throughout the state. All Idaho services are provided in accordance with ID DOPL rules and ACA ethical guidelines.

Privacy & Confidentiality

Your privacy is protected by federal and state law, including:

  • HIPAA

  • ACA Code of Ethics

  • Applicable Arizona and Idaho confidentiality laws

Information shared in therapy is confidential except in situations where disclosure is required by law, including:

  • Risk of harm to yourself or others

  • Suspected abuse or neglect of a child, elder, or vulnerable adult

  • Court orders or subpoenas that mandate release of information

These situations are rare, and any required disclosure will be discussed with you whenever possible.

All documentation is stored securely within SimplePractice, a HIPAA-compliant electronic health record system.

Telehealth & Technology Policy

Telehealth sessions are conducted through SimplePractice, a secure and HIPAA-compliant video platform.

Clients must be physically located in Arizona or Idaho at the time of the session.

Please join sessions from a private, quiet location to support confidentiality and a focused therapeutic environment.

If technological difficulties arise:
We will pause, attempt to reconnect, and resume the session if possible. If the issue prevents continuation, the appointment will be rescheduled or adjusted as appropriate.

Recording Sessions

Therapy sessions are not recorded unless you provide explicit, written permission. If a recording is requested for supervision or training purposes:

  • You will be fully informed of the purpose and use

  • A signed Recording Consent Form is required

  • Recordings are stored securely and never shared outside the approved context

  • All recordings are deleted once no longer needed

  • Consent may be withdrawn at any time without penalty